Reservations and Payments:
Reservations are initiated on receipt by Luminous Journeys of an e-signed registration form and minimum deposit per passenger. For Group Tours, the balance of payment is due no later than 90 days prior to departure. If a reservation is made within 90 days of the trip departure the entire cost of the trip must be paid at the time of registration. All reservations are automatically canceled if all payments are not received by the due date, and subject to cancellation penalty as outlined below. Initial deposits must be made via PayPal, unless you are paying in full. It is not necessary to have a PayPal account, and credit cards/debit cards are accepted. Remaining balances are to be paid by bank wire, bank deposit, ACH transfer, Personal or Business Check (if you bank in the United States), or PayPal.
All reservation amendments will be subject to changes in cost of the original itinerary and will be subject to the same cancellation penalties described below.
Cancellation and Penalties:
All cancellations must be made in writing, signed by the client, and sent to Luminous Journeys, LLC. Initial notification by phone or email is acceptable, but must be followed up in writing before for refunds can be issued. In the unlikely event Luminous Journeys has to cancel a tour, a full refund will be given. No refunds for unused rooms, food, flights, tour days, events or services during your trip. Please note these penalties are based on costs incurred by Luminous Journeys on your behalf. Since any premium Myanmar travel tour must now normally be booked at least 6 months in advance, the closer to your trip start date you cancel, the less likely it is to re-book your place. With increased demand and a shortage of 4 & 5 star hotels, many hotels are requiring 50% to 100% non-refundable deposits.
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All Group Tours, including private photo tours, are subject to the following, per person cancellation charges based on the number of days before the trip start date your cancellation request is received.
- Cancellations more than 150 days prior to tour start date, full refund less 50% of deposit and any non-refundable payments made to Myanmar hotels. In the event a deposit has been held 12 months or longer at time of cancellation, full refund less deposit and any non-refundable payments made to Myanmar hotels.
- Less than 150 days but at least 120 days prior to tour start date, full refund less deposit and any non-refundable payments made to Myanmar hotels that may exceed the deposit amount.
- Less than 120 days but at least 90 days prior to trip start, 50% refund.
- Less than 90 days prior to departure, no refund.
All Individual Tours (except private photo tours) are subject to the following, per person cancellation charges based on the number of days before the trip start date your cancellation request is received.
- Cancellations more than 120 days prior to tour start date, full refund less 30% of minimum deposit and any non-refundable deposits made to Myanmar hotels that cannot be re-booked within 30 days.
- Less than 120 days but at least 90 days prior to tour start date, full refund less deposit and any non-refundable deposits made to Myanmar hotels that may exceed the deposit amount, and that cannot be re-booked within 30 days.
- Less than 90 days but at least 60 days prior to trip start, 50% refund.
- Less than 60 days prior to departure, no refund.
One Day PhotoTours require a 50% non-refundable deposit to book your photographer, plus 4% Paypal fee. Remaining balance is due 10 days prior to tour start date. No refunds inside of 10 days. In the event the tour is paid for in full in one payment, the same terms apply – 50% is non-refundable, with 50% remaining refundable up to the 10 day mark.
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Promotional Material -
Any images, including video and sound taken of Luminous Journeys guests while on tour, as well as any images submitted to Luminous Journeys, may be used as promotional material for Luminous Journeys only, and may not be sold to 3rd parties. All images will be credited and remain the property of the photographer.
All Burma tour quotes are based on known costs and rates of exchange at the time of booking and any significant changes beyond the control of Luminous Journeys will be passed on to the clients. An increase in tour costs shall not be sufficient grounds for refund or alter the refund schedule or cancellation penalties.
Airfares are subject to change without notice prior to ticketing. Luminous Journeys is not responsible for any airline schedule and airfare changes, cancellations, overbooking or damage of loss of baggage and property. All claims for any loss or injury suffered on any airline must be made directly with the airline involved. Air schedule changes may necessitate additional nights being added to your tour. These schedule changes are beyond the control of Luminous Journeys and any resulting additional costs must be borne by the client.
Items excluded in the Tour Price:
Passport and visa fees, camera fees, (excluding Photo Tours), excess baggage charges, medical and evacuation costs, all items of a personal nature such as laundry, beverages (alcoholic, soft drinks, bottled water), client communication expenses, room service, optional excursions, or deviations from the scheduled tour, meals not included in the itinerary, and gratuities for the drivers, guides, and hotel porters. If any tour is delayed due to weather or road conditions, flight delays, illness, or other contingency over which Luminous Journeys or its agents or contracted tour operators have no control, the cost incurred by such delay is not included in your Myanmar tour cost.
Alteration of Tours:
Luminous Journeys reserves the right to alter, amend or completely cancel the whole or portion of a trip itinerary as necessary if, in the opinion of Luminous Journeys or its service providers, such alterations or amendments are necessary for the safety of the traveler(s). In addition, due to uncertainties and last minute changes sometimes encountered in Myanmar, changes to the itinerary may be required. Sudden unavailability of expected accommodation may require substitutions of similar standard. There will be no refunds or credits for amendment concerning accommodation or to the trip itinerary. Should anyone decide to opt out of any portion of the itinerary, any and all costs incurred are the responsibility of the individual. Luminous Journeys reserves the right to cancel any Group Tour due to inadequate sign up which could make the trip economically unfeasible to operate. In such case, a full refund will be given. Luminous Journeys is not responsible for expenses incurred by the client in preparation for the trip. A trip cancellation for insufficient sign up would normally occur at least 60 days before your Myanmar tour start date.
Luminous Journeys, its owners, agents, and employees act only as agents for the client with respect to services provided, including, but not limited to, hotels, restaurants, sightseeing, and all forms of transportation. All tour services are provided by independent contractors who are not owned or controlled by Luminous Journeys. Luminous Journeys assumes no responsibility or liability for injury, death, damage, loss, accident, delay or change in air or other service, irregularity, inconvenience or additional expenses which may be occasioned directly or indirectly by either reason or defect of any vehicle, act of war, insurrection, revolt, government restrictions and regulations, or other civil uprisings or disturbances, military action, quarantines, strikes, weather sickness, wars, theft, pilferage, force majeur, wild animals, failure of any means of conveyance to arrive or depart as scheduled overbooking, travel advisories, discrepancies or changes in transit, hotel and other services over which it has no control, or any act of God occurring in either the country of origin, destination or through passage, or for any reason whatsoever, or through the acts or default of any company or the persons engaged in conveying the passengers or in carrying out the arrangements of the tours. All such losses or additional expenses will be the sole responsibility of the member of the tour as the rates are provided for the arrangements only at the time stated. Should a tour need to be cancelled for any of the above reasons, any refunds will be subject to Luminous Journeys stated refund schedule. Luminous Journeys may not be held responsible for any loss or damage to luggage before, during, or after the tour program. On advancement of deposit to Luminous Journeys, the depositor agrees to be bound by the above terms and conditions. Luminous Journeys reserves the right to accept or decline any individual from participating on any of our tour programs for any reason. Luminous Journeys will not discriminate against any individual because of race, religion, sex, sexual preference, or nationality.
The sole and exclusive responsibility and liability of any airline shall be in accordance with and as limited by the contract of carriage in the passenger’s ticket, the applicable tariffs and the provisions of the Warsaw Convention. The airlines shall not be responsible or liable for any act, omission, or occurrence during the time the passengers are not on board its aircraft or conveyance. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and such purchasers of these tours and/or passenger. Such conveyance, etc., is subject to the laws of the countries involved. Luminous Journeys is not responsible for additional hotel nights, transportation, or meals not specified in itineraries, which may be required en route, prior to or following a trip, caused by airline schedule changes or overbooking.